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ReturnsUpdated 5 months ago

Do you offer returns?

We hope you love everything you order from us, but if something isn't quite right you have 28 days from the day you receive your parcel to return the item to us. We just ask you to return the garments in the condition they were sent to you:

  • Unworn
  • Unwashed
  • No odours or marks
  • Original tags attached
  • In its original packaging 

If an item does not satisfy the above requirements it will be returned to you. 

What can I return?

Full-priced items can be returned for an online credit (valid for 3 years), an exchange if the product is available, or a full refund excluding shipping costs. 

Sale, discounted & promotional items are eligible for return in the form of store credit only.

Final Sale: Items marked as "Final Sale" cannot be returned or exchanged.

Faulty item returns

We ask that a photo of the faulty garment be provided via email to [email protected] along with your name, order number, and proof of purchase. With this information, our customer care team will assess the defect and determine whether the item/s are deemed faulty, or have deteriorated due to fair wear and tear. If the garment is deemed faulty, return freight and replacements will be handled at our expense, or a refund applied. 

What can I not return?

Helmets: Due to safety reasons, all helmets are strictly nonrefundable. We recommend visiting our local store to correctly measure your helmet size. 

In-store purchases: Our retail stores are on different accounting systems and we are unable to return any orders placed in-store online.

Online Purchases: Our online store is on a different accounting system to our retail stores, therefore we are unable to return any orders placed online via in-store.

What is your return process?

Visit our returns centre here

  • Enter your order number and email address
  • Follow instructions and select items you wish to return
  • Once your request is approved, you will receive a confirmation email with shipping guidelines
  • Please note that the cost of return shipping is $14, which will be deducted from the returnable amount once the goods have been received and processed by our staff.

Once we receive your return

  • Please monitor your return delivery as we are not liable for any parcels that do not arrive. 
  • Returns are processed within 5 business days of your return being received and are made in the form of original payment, exchange, or online credit depending on the case.
  • If you are receiving an online credit, this credit will be made available to you in the form of a gift card. Please note that store credit cannot be refunded at a later date nor can it be used in-store. 
  • You will receive an email update from Deus Ex Machina as soon as your refund has been initiated.
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