Shipping & DeliveryUpdated 2 months ago

Which countries do you ship to?

We ship to Australia and New Zealand only. Shipping and delivery times vary depending on region and specific locations.

What is the status of my order?

Please allow 2 business days for orders to be processed from our warehouse. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Once your order has been shipped, you will receive an email to confirm the expected delivery date, as well as, a link to track your order. Please email [email protected] if you have not received your tracking email. 

Can I change my shipping address?

Yes, contact [email protected] within 2 hours to have your shipping address amended. Please note that if your order can not be delivered due to an inaccurate shipping address, we are not liable for any lost or stolen parcels. Furthermore, an additional payment will be required to ship your order to the correct address.

Does Deus ship to PO boxes?

Yes, there is the option to have orders shipped to PO boxes on the shipping page at checkout.

I have only received a portion of my order, when is the rest scheduled to arrive?

When only part of your order is available, we will ship the items that are in stock and cancel the out-of-stock items. In this instance, an email confirmation will be sent, along with a refund issued to your method of payment for the unavailable items. 

How much is shipping?

Orders under $100 are a flat rate charge of $10. Orders over $100 are eligible for free shipping.

Shipping charges to New Zealand are subject to the volumetric weight of parcels and is calculated at checkout.

How long does shipping take?

We deliver domestically using Australia Post from NSW. Please allow 2-5 business days from dispatch for metro areas. For regional areas, please allow for a delivery timeframe of anywhere between 3-10 days. 

What courier do you use to ship to New Zealand?

We use DHL Express to ship to New Zealand. A freight quote is given at checkout after entering your address and is calculated automatically by DHL depending on the location and weight of your parcel. Shipping to New Zealand takes 2-15 business days.

Do I have to pay customs and duties if shipping to New Zealand?

Yes, you may be required to pay customs and duties on orders over certain thresholds. Any associated fees are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges, and Deus Ex Machina cannot be held responsible for any additional charges, nor can we accept a return of the order in this case.